Shipping Policy

1. Where we ship. Anywhere in the Philippines that J&T Express delivers to. We don't ship outside the Philippines at the moment. If J&T can't deliver to your address, we'll tell you before you pay.

2. Shipping fee. Delivery is free on orders placed during our launch offer. The offer may end at any time, and orders placed after it ends pay a flat fee, added to your order total. Orders placed during the offer keep free delivery. The delivery fee shown at checkout is the fee you pay. You pay the total upfront with the card price. We confirm the total before you pay. We don't offer cash on delivery.

3. Making and sending your order. We start making your Standard card after we confirm your payment. We start making your design card after we confirm your payment and you approve your design proof. When your order is ready, we hand your parcel to J&T Express and send you the tracking number on Messenger. You can also look up your order and its tracking number any time on our Track page with your order reference and the email you used at checkout. Standard cards are ready sooner. Design cards take longer. We tell you the estimated production time when you order. For team and company orders, we confirm the production time and how your cards are delivered when we send you the quote.

4. Delivery time. It depends on J&T and your location. We can't guarantee a delivery date. Weather, holidays and courier volume can cause delays.

5. Your address. Give us a complete address (street, barangay, city or municipality, province) and a mobile number you answer, because J&T may call. If delivery fails because the address is wrong or incomplete, or nobody receives the parcel, you pay for re-delivery.

6. When it arrives. Check the parcel. If it looks damaged, take photos or a video before opening it and message us right away.

7. Changes. To change your address or cancel, message us as soon as you can, with your order reference. We can't change the address once the parcel is booked with J&T. Cancellation follows the Refund and Replacement Policy.

8. Lost or damaged in transit. See the Refund and Replacement Policy.